Terms and conditions

  • Introduction

    This document governs the Terms and Conditions of use of this website and the agreement that is made between Forte Store / Seller / us / our and You (The User).

    These Terms enshrine the rights and obligations of all users and Forte Store in relation to the goods/services made available on this website or any other website to which there is a hyperlink/link (Forte Store Services).

    Before you press the "CONFIRM ORDER" button at the end of the ordering process, you should read these terms carefully. If you do not agree to these Terms in their entirety, you should refrain from placing any order. These Terms may be changed by Forte Store, so please read them before placing an order.

    If you have any questions about these Terms, please contact us using our website or our email. Neptune Ring S.A. operates under the brand name Forte Store and is a Portuguese company registered under the number 514207280 with its head office at Urbanização de Ruães, lote 1- 4700-565 Mire de Tibães, Braga Portugal.

    Our VAT number is PT 514207280.

  • Use of this Site

    These Terms are the only conditions applicable to the use of this website and supersede any other conditions unless expressly agreed by us in writing in advance.

    These Terms are important to both of us because they are intended to protect your rights as a customer and our rights as a seller and are intended to establish a legally binding agreement between us.

    By placing an order, you confirm that you have read these Terms and accept them without reservation.

    You accept that:

    • You may only use this website to make legitimate enquiries or orders.
    • You will not place speculative, false or fraudulent orders. If we have reasonable grounds to believe that an order is of such a nature we reserve the right to cancel the order and inform the relevant authorities.
    • You are obliged to provide an email address, postal or other contact details which are correct and complete and you agree that we can contact you using those details should we deem it necessary.
    • If you do not provide the Seller with all information that the Seller considers necessary, it may not be possible to complete your order.

    By placing an order through this website, you declare that you are over 18 years of age and that you have the legal capacity to enter into contracts.

  • Formation of the Contract

    The information contained in these Terms does not constitute an offer to sell, but merely an invitation to negotiate. No contract in relation to any of the above products will be made between you and us until your order has been accepted by us (whether or not your account has been debited).

    If your order is not accepted after any debit has been made from your account, the full amount will be refunded to you.

    To place an order, follow the online purchasing process and click on "CONFIRM ORDER".

    You will then receive an email confirming that your order has been received by us (the "Order Confirmation"). Please note that this does not mean that your order has been accepted. The order is only an offer to buy one or more of our products.

    All orders are subject to acceptance by Seller, which will always be confirmed by sending an email acknowledging shipment of the product(s) — Order Confirmation.

    The contract of sale and purchase between us and you (Contract) will only be formalised when we send you the Order Confirmation. The Contract will relate only to those products mentioned in the Order Confirmation. We are under no obligation to supply any other products that may be included in your order until we have received another Order Confirmation. All information and data transmitted by You shall be legally binding, You acknowledge that you have made electronic purchases and You may not allege the lack of a signature as grounds for non-fulfilment of the obligations accepted.  

  • Product Availability

    Any order is subject to product availability and may therefore be cancelled in the event of a stock outage.

    The procedure is to refund the amount using the same payment method. If payment is made by ATM, the customer must indicate their IBAN. The refund will be made within a maximum legal period of 14 days.

  • Refusal of Order

    The Seller will not be responsible, before the user or any third party, for the withdrawal of any product from this website, for the changing or deleting any materials or contents of this website, or for the refusing to complete the processing or to accept any order that has been purpose of sending an Order Confirmation.

  • Right of Free Resolution by the user - "Cooling OFF"

    If you contract as a Consumer, you may freely terminate the Contract within 15 days from the date of delivery of the products. In this case, you will be refunded the full price paid for the products as set out in the Returns Policy (see clause 12 below).

    Please see the Return Policy for how to return the products.

    You will only be entitled to cancel the Contract if you return the products in the same condition as they were received by you. You are responsible for packing the items in a packaging that protects them during shipping. You must return the products to us with all instructions, documents and packaging materials. Any product that is damaged, not in the same condition as when received by you, or which shows signs of use other than the merely opening of the packaging, will not be refunded.

    Please take due care in handling the product(s) while in your possession and keep the original boxes, instructions, documents and other packaging materials for later return and pick-up. More detailed information on the right to withdraw from the contract and explanations regarding the exercise of this right are set out in clause 12 of these Terms.

    This provision is without prejudice to any statutory rights.

  • Delivery

    Provided that the ordered items are available (see clause 4 above), we will use our best endeavours to ensure that, other than in exceptional circumstances, goods covered by a Order Confirmation are delivered to you by the date specified in the Order Confirmation or, if no date is specified, within 15 days of the date of the Order Acknowledgement.

    Possible reasons for delay include:

    • Specialised products;
    • Unforessen circumstances;
    • Delivery area.

    If, for any reason, we are unable to deliver to you on the due date, you will have the option to either keep your order with an extension of the delivery period or cancel it with a full refund. Please note that we do not deliver on Saturdays or Sundays in either case.

    For the purposes of these Terms, a "delivery" or a product is considered "delivered" when the delivery receipt is signed at the agreed address.

  • Impossibility of Delivery

    If the Seller is unable to deliver after 1 attempt, he will attempt to find a safe place to drop off the product you have ordered. A note will be left explaining where the product is and how the respective order can be picked up.

    In case of delivery at pickup points, the order will remain at these points for 10 days, after this period the order will be returned to Forte Store that will try to contact the buyer. The buyer will be responsible for the costs of this new shipment.

  • Risks and Ownership

    From the moment of delivery, the risks relating to the supplied product shall be borne by the user.

    Ownership of the products supplied shall not pass to you until we have received full payment of the amounts due for supply of the product, including delivery costs, or after delivery, whichever is later.

  • Price and Payment

    Except in cases of obvious error, the price of the products will be as indicated at all times on our website. Whilst the Seller try to ensure that all prices shown on the website are correct, errors may occur. If the Seller discover that the price of a product included in an order is wrong, it will inform the user as soon as possible, giving the user the choice between reconfirming the order at the correct price or proceeding with its cancellation. If it is impossible to contact the user, the order will be canceled and the user will be fully refunded the price of the products, if he has already paid for them.

    The Seller will have no obligation to supply any product at an incorrect price (if lower), even if a Shipping Confirmation has already been issued, if the error is obvious, unmistakeable and should reasonably have been identified by you.

    The prices indicated on this website include VAT (when applicable), but do not include delivery costs, which will be added to the final price.

    We reserve the right to refuse orders of large size or value. All prices and quantities available are subject to change at any time but, except as stated above, such change will not affect orders for which a Shipment Confirmation has already been shipped.

    When the user has finished his shopping, all the products he wish to purchase will be placed in his basket and the next step will be the checkout process and payment.

    For this purpose you should:

    • Press the VIEW CART button at the top of the page;
    • Press the FINISH button;
    • Fill in or confirm the details of your contacts, order, billing address, delivery address, transport and payment method;
    • Press the CONFIRM ORDER button;
    • Proceed to payment.

    IMPORTANT: Only payment reserves stock.

    You can pay using the methods: Multibanco, MBway, Visa, Mastercard, Maestro, Paypal, Giro Pay, Google Pay, Apple Pay, Carte Bancaire and Klarna.
    These payment methods may differ according to the country where the purchase is made.

    The Seller uses PayPal Business Services and the company HiPay for the processing of all your payments. Consult the websites of the companies to learn more about the services: https://hipay.com/ || https://www.paypal.com.

    By making the payment, the user is confirming that he is the holder of the card or PayPal account. The authorized amount will be debited at that time.

    Credit cards are subject to verification of validation and authorization by the issuers, but if the card issuer does not authorize the payment, the Seller will not be responsible for any delay or non-delivery and may not enter into the Contract with the user. Forte Store is not responsible for any extra fees charged by the bank to the buyer.

  • Value-added tax

    In accordance with current rules and regulations, purchases made through this website are, where applicable, subject to Value Added Tax (VAT).

    Retail prices, whether for an individual customer or a company include, where applicable, Value Added Tax (VAT).

  • Conditions for Returns and Exchanges

    We do not accept exchanges/returns of personal items (e.g.: underwear and perfumery).

    General rule for returns

    If you wish to return a product you must do so within 15 days from the date you receive the order. To do so, you must enter your customer area, select the order containing the item and indicate that you wish to return it and the reason. Returns are free of charge, and should be sent back to our address. The shipping cost will only be removed if you use our pick-up service, when you wish the reimbursement of the returned item.

    We do not accept returns in physical shops, so you must send it to our address by mail, within the period established for returns, or use the pickups service (cost with transport company), requesting the pickup by filling out the return form. You may also deliver the order to a pickup point, along with the return form. 

    You should also indicate the desired method of reimbursement, if a voucher for online purchases FORTE STORE or the reimbursement of the amount (in this case, the return is made by the same method of payment used in the purchase, and in some cases you must need to indicate the IBAN or IBIB).

    You must send it by mail, along with the duplicate invoice, to our address: FORTE STORE Urbanização de Ruães — Lote 1 Mire de Tibães — 4700-565 Braga PORTUGAL.

    You can alternatively choose the Pickup Service. If you use the pickup service, it has a cost, if you want a refund. This cost will be deducted from the value of the return. In this case, you should also indicate the date and place you wish the return to be collected (at least 24 hours after you have indicated you wish to make the return. Returns will only be made on working days). The cost of this return will be deducted from the amount to be refunded (4€ for Continental Portugal and Islands). 

    If you choose to receive the value of the article through the Forte Store Online shopping voucher, the return costs are free. 

    As soon as the product is received at our offices the purchase voucher will be generated. If you have used a promotional discount code, this value will not be refunded, that is, the refund will only be for the amount actually paid. 

    The customer should return the product in the same packaging used in the first delivery. Where possible, you should accompany the product to be returned with all original boxes, instructions/documents and packing materials. We will inspect the returned product. Any product that has been damaged, is not in the same condition as when you received it or shows signs of use other than simply opening the packaging will not be eligible for a refund.

    You can only make one return/exchange request per order. Once an order has been made and finalised, it is not possible to request a new order for another item from the same process/order.

    In case of returns by defect, these must be previously checked and confirmed. You must contact Customer Service by the usual means.

    Return due to cancellation

    The User has until 15 days after the date of delivery of the products to return them, without any justification being required (except in the case of products made to their specification or personalised).

    Returning shoes

    Shoe boxes must be sent intact, placed in a bag or in the box of the original order. Do not write on, stick labels or tape shoe boxes. Failure to do so will result in the return being refused.

    Returns of faulty products

    If the User believe that the product supplied, upon delivery, is not in accordance with the Contract, the User should access the customer area, select the order that contains the article and indicate the article to be returned and respective cause, within 15 days from the date of receipt of the order.

    Forte Store will inspect the returned product and inform the user of the right to replacement or refund (if applicable) via email.

    As a rule, Forte Store will refund or replace as soon as possible and, in any case, within 30 days from the date of confirmation by email that you are entitled to a refund or replacement of the defective product. Products returned by you because of a defect, if confirmed to be defective, will be refunded the full amount paid. The refund of any amount paid will always be made via the payment method used to purchase the product.

    If the defect is approved: From the moment we communicate that the defect has been accepted, you have 14 days to send us the item.

    Advice for a more efficient service:

    Fill out the return form, in a complete manner, including the order details, refund form and shipping method;

    Items must be returned within 15 days, in perfect condition, without signs of use and keeping the identification label.

    They must be returned inside the original packaging, keeping the original labels (they cannot be removed from the articles);

    The client has the right to try on the clothes and shoes to test the size and shape, but may not wear them;

    Returned articles must be accompanied by a duplicate of the invoice receipt which must always be sent inside the package.

    Refunds by Bank Transfer

    The refund will be made through the same method of payment with which the purchase was made. In the case of payments made by ATM, we will request the IBAN of the bank account to which the customer wishes the refund.

    If the IBAN is not provided the refund will be made automatically through a shopping voucher, which can be used in a next purchase in the Forte Store online shop.

    Forte Store will refund the customer according to the corresponding amount within 14 calendar days from the date of receipt of the returned item(s) in our warehouse.
    However, Forte Store reserves the right to withhold the refund until the arrival of the articles in the same conditions and without presenting signs of use. 

    These provisions do not affect any rights of the user, which result directly from the law. 

    Exchange Conditions

    If the User wishes an exchange, this will only be possible, for the same reference, being possible the choice of another size or another colour. Only after the reception of the article in exchange and its validation, the company will proceed to send the requested exchange. The use or bad conditions of the item to be exchanged will cancel the sending of the new item.

    We do not accept exchanges in the physical shop for items that have been purchased in Forte Store Online.

  • Privacy Policy

    The Seller respects your privacy. Any and all information collected on the website will be kept confidential and will not be sold, provided or re-used by third parties without your permission.

    Any information provided to us will be treated with care and used for the only purpose of fulfilling your order and improving your experience on our website. – Consult Full Privacy Policy.

  • Liability and Exclusions

    The Seller's liability for any product purchased through this website is limited exclusively to the respective purchase price.

    Nothing in these Terms has the effect of excluding or limiting the liability of the Seller: 

    • For death or personal injury caused by your negligence;
    • For fraud or fraudulent misrepresentation;
    • Regarding any matter in which the exclusion or limitation, or the attempt to exclude or limit the Seller's liability, is unlawful.

    Without prejudice to the provisions of the foregoing paragraph, the Seller, to the fullest extent permitted by law and except as otherwise provided in these Terms, disclaims any type of liability for indirect loss or damage, which occur by consequential effect of the main loss or damage. , even if originated by the commission of an unlawful act, contractual or extra-contractual, including mere negligence, whether or not it was foreseeable, for example by way of:

    • loss of business;
    • loss of income or profits;
    • loss of results or contracts;
    • profit losts;
    • loss of data;
    • management time and activity hours.

    Due to the open network nature of this website and the possibility of errors in the storage and transmission of digital information, the Seller does not guarantee the accuracy and security of the information transmitted or obtained from this website, unless expressly stated otherwise.

    All product descriptions, information and materials on this website are provided on its precise terms ("as is") and without any warranty of conformity expressed, implied or for any reason.

    To the fullest extent permissible pursuant to law, the Seller makes no warranty of any kind, but this shall not constitute an exclusion of liability which can not be excluded under consumer rights law.

    Nothing in this clause shall prejudice the legal rights of the user, as a consumer, or affect his right to cancel the Contract.

  • Intellectual property

    The store is registered website and the Service provided by the website itself is of Neptune Ring S.A. responsibility. 

    The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

    The User acknowledges that any content included in the advertising, highlighting, promotion or mention of any sponsor or advertiser is protected by the laws on copyright and related rights, by the laws on industrial property and other laws of property protection, so that any use of such content may only occur under the express authorization of the respective owners.

    The user is permitted to use said material only within the limits expressly authorised by the Seller or its licensors. This does not prevent the user from using this website to obtain a copy of an order or the terms of the Contract.

    The user undertakes to fully respect the rights referred to in the previous paragraph, in particular br refraining from any acts that may violate the law or those rights, such as reproduction, commercialisation, transmission or making available to the public oh these contents or any other unauthorised acts that have the same object. This does not prevent you from using this website to obtain a copy of an order or of the Terms of the Contract.

  • Written Communications

    The applicable law requires that some of the information or communications that the Seller sends users be in writing. By making use of this website, the user accepts that the communication between him and the Seller is mainly electronic. The Seller will contact the user by email or provide information by inserting notices on this website.

    For contractual purposes, the user accepts this electronic means of communication and acknowledges that any contracts, notices, information and other communications that the Seller transmits to him electronically satisfy the legal requirement that such communications be made in writing.

    This provision does not affect any rights of the user, which result directly from the law.

  • Communications

    All communications from the user to the Seller must be sent via electronic form. Without prejudice to the provisions of clause 16, the Seller may communicate with the user either by email or by post to the address given in the order.

    Any communication will be considered received when it is inserted on the website, 24 hours after sending an email, or on the third day following the date of its sending by post. To prove that a communication has been sent, in the case of postal delivery, it is sufficient to prove that the respective letter was correctly addressed, sealed and delivered to the post office and, in the case of sending by email, that the same email was sent to the address email indicated by the user.

  • Transfer of Rights and Obligations

    The Contract between the Seller and the user binding on the parties and on their respective successors and assigns. You may not transfer, assign or charge your contractual position, or otherwise dispose of the Contract or any rights or obligations arising under it without the Seller's prior written consent.

    The Seller may transfer, assign or charge its contractual position, subcontract or otherwise dispose of the Contract or any rights or obligations under it at time during its term. However, no transfer, assignment or encumbrance of such position or act of disposition of the contract shall have the effect of limiting the legal rights of the user as a consumer or reducing, or limiting in any way, any guarantee provided by the Seller to the user of express or implied form.

  • Events outside the Seller's Control

    The Seller shall not be liable for failure to perform, or delay in performing, of any obligation under the Contract that is due to an event beyond its reasonable control ("Force Majeure Event").

    A Force Majeure Event comprises any event, act or omission beyond the Seller's reasonable control and includes, in particular (but not exclusively), the following:

    • Strikes, lock-outs and other labour actions;
    • Civil uprising, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat of war preparations;
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
    • Impossibility of the use of railways, sea, air, road or other public or private means of transport;
    • Impossibility of the use of public or private telecommunications networks;
    • Government laws, decrees, regulations or restrictions;
    • Any strikes, interruptions or accidents affecting relevant postal or transport services.

    The Seller's obligation to comply under any Contract will be suspended for the duration of a Force Majeure Event and will give rise to an extension of the respective term equivalent to that duration. The Seller will use reasonable efforts to bring an Event of Force Majeure to an end, or to find a solution to enable it to perform its contractual obligations despite the existence of a Force Majeure Event.

  • Renounce

    The Seller will not be responsible for non-compliance, or delays in the performance, of any obligation arising from the Contract that is due to an event beyond its reasonable control ("Force Majeure Event").

    If the Seller, at any time during the term of the Contract, refrains from demanding the strict fulfilment of any obligation that the User derives from the Contract or these Terms, or from exercising any right or power provided therein to put an end to such breach, this will not constitute a waiver of those rights and faculties and will not exempt the user from fulfilling his obligations.

    The Seller's waiver of the exercise of any right or faculty, in the face of a specific situation of non-compliance by the user, does not mean waiver of rights or faculties in the face of a subsequent situation of default. The Seller's waiver of any right resulting from the Contract or these Terms will only be effective if it appears in a written communication sent to the user in the manner provided for in the Communications clause, where the user expressly declares that he/she waives.

  • Reduction

    A declaration of invalidity, illegality or ineffectiveness by a competent authority of any of the provisions of these Terms & Conditions will not effect any of the remaining provisions, which will continue in full force and effect.
  • Full Agreement

    These Terms and any document referred to in them constitute the entire agreement between the parties with respect to the formation of a Contract and supersede any prior written or oral agreement, understanding or arrangement.

    Both parties acknowledge that in entering into the Contract neither party has based its motivation or any statement, commitment or promise made by the other or which could be deemed to be implied from anything said or written in any negotiations between the parties prior to entering into the Contract, except as otherwise provided in these Terms. Neither party shall rely on any untrue oral or written statement made by the other prior to entering into a Contract (except where such statement has been made fraudulently) and may only rely on the rules of tort arising under these Terms.

  • Changing the Terms of Service by the Seller

    The Seller has the right to change these Terms of Service at any time. The user is subject to the principles and terms in force on the date of his order, unless the law or competent authority imposes any changes to them (and such changes being applicable to orders already placed). 
  • Applicable Law and Jurisdiction

    The Contracts for the purchase and sale of products through this site are governed by Portuguese Law. Any dispute resulting from or relating to such Contracts is subject to the non-exclusive jurisdiction of the Portuguese Courts.

    The provisions of this clause do not prevail over any legal rights of the user as a consumer.

  • Comments

    Your comments and suggestions are always welcome. We kindly ask you to send your comments and suggestions through our contact form.

    You can send your comments and complaints through our contact channels or through the email suporte@fortestore.com. 

  • Consumer Conflict Arbitration Centers

    In case of dispute, the consumer may resort to the arbitration centers indicated below:

    Lisbon Consumer Dispute Arbitration Center


    Vale do Ave Consumer Dispute Arbitration Center/Arbitration Court


    CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)


    CNIACC - National Center for Information and Arbitration of Consumer Disputes


    Coimbra District Consumer Conflict Arbitration Center


    Information, Mediation and Arbitration Center for Consumer Disputes in the Algarve


    Porto Consumer Information and Arbitration Center


    European Online Dispute Resolution Platform


  • Online Complaint Book

    You can use the Online Complaints Book at this link: https://www.livroreclamacoes.pt
  • Discount Tickets

    Discount coupons issued in physical shops are applicable in the online shop, according to the rules contained in the voucher.

    To take advantage of the voucher (TDP or VCP) in the online shop, you must login and view the vouchers available in the customer area under Vouchers.

    The discountable vouchers have the VCP or TDP format. The vouchers received in the physical shop have the VCP 000/0000 example format. To be used in the online shop, you must consult the code(s) that can be found in the customer area under Vouchers, in the following format example 000-VCP-0000.

    The use of discount tickets complies the rules contained in the ticket.

    The use of discount tickets acquired during sales periods must be discounted on New Collection articles, by four times the value oh the ticket. Example, if the value of your coupon is 20€, the minimum amount to buy is 80€.

    You can only use one promotional code per order in the online shop. In physical shops, you can use more than one receipt per purchase, as long as the total value of the items in the purchase complies with the minimum discount value indicated on the coupon.  

    If you are unable to use the coupon, please contact customer support indicating the code of your discount voucher to suporte@fortestore.com.

  • Compensation vouchers

    Compensation Vouchers are generated by returns or out of stock items.

    They are not applicable in physical shops.

    They can be used in more than one purchase, until the total amount is consumed, valid for 12 months, renewable, and can be accumulated with campaigns, sales or promotions. 

    The vouchers resulting from returns are refundable, as long as they are not used on orders. 

    The vouchers that result from out of stock are refundable, for that you should request a refund by e-mail. If you have used part of the value in an order, you can request a refund of the remaining value. 

    The reimbursement is made through the same payment method used in the order that originated the compensation voucher, and in the case of ATM or payshop should indicate the IBAN. 

    If you have requested a Compensation Voucher in a return (also called "Online Shopping Voucher") with free pickup and, in the meantime, you request a refund, the value of the pickup service will be deducted from the refund value. 

    To take advantage of this, you must log in and view the vouchers available in the customer area at Vouchers.

    If you use the Voucher in an order but the payment term has expired, please contact Customer Support by e-mail to suporte@fortestore.com.

  • Footwear Pictogram

  • Sales / Promotions

    Forte Store campaigns are governed by a set of specific and unique rules.

    Campaign conditions:

    • Registered Customers Discount - 20%, valid from 10 to 12 May 2024. Cannot be combined with other current campaigns or promotions. Exclusive for Portugal and Spain.
    • Promotions of up to 50% on selected items from 1 to 30 April 2024. Cannot be combined with other current campaigns or promotions. Exclusive for Portugal and Spain.

    Recurring Campaigns | Campaign conditions:

    All exchanges and all returns that result in a discounted purchase, whether it is a promotional code or a discount coupon, are defined as the final amount invoiced with shipping costs and not the actual value of the items in the order.

    Items on Sale or Promotion periods cannot be combined with discount tickets.

    It is not applied to articles defined as New Collection.

    During this period, the company reserves the right to change the discounts that will be applied to each article.

    These campaigns are not applicable to orders in the process of preparation or delivery. Final price marked on the article. 

    In times of Sales/Promotions, delivery times or shipping to the shop may be longer.